tkbage Privacy Policy

tkbage ("we", "us", or "platform") provides a safe and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use tkbage's website or services, how we use it, and how we keep it secure.

By using our services, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please stop using our services and contact our support team.

1 Scope of Information Collection

We collect various types of information when you register and use tkbage. These are described in detail below:

1.1 Information You Provide Directly

When you create an account on tkbage or use our services, the information you provide includes:

• Full name and username
• Email address
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Payment information — bKash, Nagad, Rocket, or Upay mobile banking number, or bank account details
• Identity verification documents (if required)
• Contact details provided during support interactions

1.2 Automatically Collected Information

When you use tkbage, certain information is collected automatically through technical means:

• IP address and device identifier
• Browser type and operating system
• Pages visited, session duration, and click activity
• Information collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

1.3 Information Received from Third Parties

We may receive necessary information from payment processing partners and identity verification service providers. This information is used solely to verify accounts and ensure transaction security.

2 Purposes of Using Information

tkbage uses the information collected for the following legitimate purposes:

2.1 Service Delivery and Operation

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Running gaming services smoothly
• Providing customer support
• Managing bonuses and promotional offers

2.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Ensuring age verification
• Keeping account security protected
• Complying with applicable laws and regulations

2.3 Service Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning new features and services

2.4 Communications

• Sending important account-related notifications
• Sending transaction confirmation messages
• Sending promotional information with your consent

3 Cookie Policy

tkbage uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

3.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform. Without these, the service cannot work properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect usage statistics to help improve the quality of the service.

You can control cookies by changing your browser settings, though this may affect the functionality of some services.

4 Information Sharing and Disclosure

tkbage never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who carry out specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure. These providers will only receive the information needed to perform their specific tasks and are required to follow our privacy standards.

4.2 Legal Requirements

We may disclose information in response to a valid request from law enforcement, a court order, or to meet applicable legal obligations. In such cases, only the minimum amount of information required will be disclosed.

4.3 Business Transfers

Your information may be transferred in the event of any merger, acquisition, or asset transfer. We will notify you before such a change takes place and your rights will be protected.

5 Data Security Measures

tkbage has put in place industry-standard technical and administrative measures to protect your information:

• SSL Encryption: Our entire platform is protected by SSL (Secure Socket Layer) encryption technology. This ensures that all information transmitted between you and us remains encrypted.
• Data Protection: Your password and sensitive information are stored securely using hashing and encryption technologies.
• Access Controls: Employee access to personal information is strictly limited on a need-to-know basis.
• Regular Audits: Our security measures are regularly reviewed and tested.
• Secure Payments: All financial transactions are processed in accordance with industry-standard security protocols.

Please note, however, that it is not possible to guarantee complete security for data transmitted over the internet. We strive to ensure the highest level of protection, but you should also keep your own account information confidential.

6 Data Retention Period

tkbage retains your personal information for as long as necessary. General guidelines are provided below:

• Account information: for as long as the account is active and for the required legal period after it is closed
• Transaction records: for the period specified under financial regulations
• Communication records: for a reasonable period for support purposes
• Log and analytics data: for the period necessary for security and service improvement

Certain information may be retained for a longer period if required by legal obligations or for legitimate business reasons.

7 Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact our support team:

7.1 Right of Access

You have the right to know what information we have collected about you. Upon request, we will provide you with a copy of your information.

7.2 Right to Rectification

If any of your information is incorrect, you may request that it be corrected or updated. After receiving your request, we will take action as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information due to legal obligations or legitimate business reasons.

7.4 Opt-Out from Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. Important account-related messages are separate from these.

7.5 Right to Lodge a Complaint

If you have any concerns about how your information is processed, please contact us directly first. We take all complaints seriously and will try to resolve them as quickly as possible.

8 Privacy of Minors

tkbage strictly does not provide services to anyone under the age of 21. We do not intentionally collect any personal information from minors. If we become aware that someone under the age of 21 is using our platform, we will immediately close that account and delete the associated information.

If a parent or guardian becomes aware that their minor child has used our platform, please contact our support team immediately.

9 Responsible Gaming and Information

tkbage prioritizes responsible gaming. We may use information about your gaming activity to identify signs of problematic behavior and provide assistance if needed. The purpose of using this information is to ensure your protection, not for advertising purposes.

To learn more about responsible gaming, visit our Responsible Gaming page.

10 Third-Party Links

tkbage's platform may occasionally reference third-party services. We are not responsible for the privacy practices of these third parties. We recommend that you review the privacy policy of any third-party service before using it.

11 Changes to This Policy

We may update this Privacy Policy from time to time. For any significant changes, we will take the following steps:

• The "Last Updated" date at the top of the page will be changed
• A notification will be sent to your registered email for important changes
• A prominent notice will be displayed on the platform

Continuing to use the service after changes have been made will be considered as your consent to the updated policy. If you do not agree with the changes, please contact us about closing your account.

12 Applicability of This Policy

This Privacy Policy applies to the tkbage website and all associated services. The Bengali version of this policy is the original and authoritative version. In the event of any dispute, this Bengali version will apply.

If you have any questions or concerns about this policy, please do not hesitate to contact us. Our support team is always ready to assist you.